Expectation Rule #2 is the principle to establish all expectations in play and to avoid a single set of expectations being set in motion without consideration for the reciprocals.
The workbook is a tool to be used to assist you in applying the rule of reciprocity outlined in the book – The Power of Expectation Management and referred to in blog articles.
It is a useful tool to be used in any scenario where expectations need to be explored from multiple persepctives
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